Technical Support & Services

Support

Technical Support & Services

What We Support

Our experienced technical team includes support scientists, engineers and bioinformaticians to address your full-range technical and application needs.

If you would like to place an order in your region or require additional product or technical support, please don't hesitate to contact us.

Support hours: Monday-Friday, 9:00 - 17:00 (UTC+8)

Technical support

Online Technical Support

Remote troubleshooting and technical guidance via telephone, email, and online channels.

Training & Knowledge Support

Training and technical guidance for instrument operation, maintenance, and application workflows.

Application Support

Application guidance to support workflow optimization, sequencing projects, and application development.

Tailored Solutions

Customized solutions based on specific research objectives, applications, and project needs.

Contact Our Team

Contact Information

Cygnus Biosciences (Beijing) Co., Ltd.

Floor 1, Building 1, No.29 Courtyard, Kechuang 7th Street, Beijing Economic-Technological Development Area, Beijing

[email protected]

Cygnus Biosciences (Guangzhou) Co., Ltd.

Unit 209, Floor 2, Building 26, Xinghan Avenue, Guangzhou International Bio Island, Huangpu District, Guangzhou, China

[email protected]

Shenzhen Cygnus Medical Testing Laboratory

7C, Building 1, Zhongcheng Biomedical Industrial Park, No. 21, Linghui Road, Jinsha Community, Kengzi Street, Pingshan District, Shenzhen

[email protected]